Welcome to the Art and Framing Company

Return Policy

RETURN POLICY

With our 100% Product Guarantee we want you to know that we care about you! We don't just want customers, we want fans! If you are not happy with your Products we'll either re-do it or issue a full refund*. You can contact our Customer Service department at: hello@artandframingco.com.au or by phone at +612 9519 9080 within 14 days** of recpreiving your print and we'll take care of you!

*Please note:Your order(s) may be refunded or replaced within 14 days of order receipt. **After 14 days, our Guarantee is not applicable and orders cannot be returned or refunded.  

If your products have been damaged during transit, you will need to take a photo of the damaged product and/or damaged packaging and email photos to hello@artandframingco.com.au. From there we will get in touch with you and correct this for you right away. Upon contacting us, further details on replacement procedures will be provided. Please save all packing material, as it will be required by our Courier Company to inspect to determine if the package was damaged by them in shipping. If you have any other questions about returns please feel free to contact us.